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ISO 9000:2000 - A Primer

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Evaluating Laboratory Performance on Quality Indicators With the Six Sigma Scale*

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The Laboratory's Role in Assessing Patient Outcomes**

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*Reprinted with permission from the College of American Pathologists, Northfield, Illinois, USA.
  Copyright CAP 2000
**Reprinted with permission from the American Society for Clinical Pathology, Chicago, Illinois, USA.
  Copyright ASCP 1998